Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.
TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX.
Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom.
Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
The role of manager WFM Reporting is a key role within the TPG Telecom Customer Care WFM group responsible for producing all WFM Reporting to cover all our contact centres across multiple geographies covering over 4000 agents.
The role has responsibility to develop and optimise operational data and insights to inform WFM decision-making, drive operational performance, enhance customer and employee experience.
Some of the key responsibilities of your role will be :
To be considered for this role, you must have :
How we work
As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.
What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment.
Working at TPG means taking on new and exciting challenges that help you grow and develop your career.
Interested? Send your resume today, we are excited to hear from you!
TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.
Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.