IT Service Desk Manager
Manila, Philippines
4d ago

Job Description

  • Meeting with client representatives to request and receive information and giving advice on engagement matters.
  • Planning, estimating, managing, and delivering one or more projects within a program to realize maximum benefit for a client with minimized risk.
  • Assisting in creating the direction, priorities, scope and plan for one or more projects to realize maximum benefit for a client.
  • Managing the design and implementation of analyses that will identify requirements related to people, processes and technology
  • Identifying, analyzing, mitigating, and proactively responding to project, financial and operational risks, both real and anticipated.
  • Sustaining an environment that facilitates high performance and motivating individuals to work collaboratively as a team in order to achieve project / team goals to realize value for a client.
  • Tracking and reporting on key solution delivery metrics for one or more projects.
  • Creating and fostering an environment that facilitates high performance and motivates individuals to work collaboratively as a team;
  • inspiring individuals on team to contribute their best efforts READ MORE OF THE JOB DESCRIPTION


  • Bachelors Degree in Computer Science, Information Technology or other relevant field
  • At least 6 years relevant experience
  • Experience in managing an IT Service
  • Required experience in IT Service Desk Management
  • Experience in managing large teams
  • Desire to work in an information systems environment
  • Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value
  • Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a tea
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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