Join a team recognized for leadership, innovation and diversity
You’ll partner with a range of customer relationships to retain revenue and to grow the monthly recurring revenue
You will be accountable for retaining or growing retaining $1m in annual revenue
You’ll be involved in the entire customer lifecycle from pre-sales, on-boarding, and throughout the duration of the subscription period.
This will include building, maintaining and presenting customer centric support / usage scorecards and reports
We’ll expect you to assist in the design and development of documentation for exceptional onboarding, training, & implementation along with sharing best practices amongst the CSM Teams
You’ll spearhead product adoption with the customer and ensure quick time to value.
We’ll need you to maintain a deep understanding of our products and solutions and communicate with customers about the most relevant features / functionality for their specific business needs.
You’ll establishes deployment goals and success factors and then develop a plan to carry them out successfully; overseeing the implementation
You’ll collaborate closely with Product engineering and Development teams to identify and track enhancement requests, and bugs along with usage trends and customer
We’ll expect you to work in close collaboration with our sales team to ensure timely renewals of existing contracts.
Overall, you’ll build value-based relationships with our customers ensuring that they remain delighted with the product;
define and conduct QBRs (quarterly business reviews) and EBRs (Executive Business reviews) as needed and where expected in the sales process.
Must have 3-4 years of account management experience within a success software-oriented business.
Experience in overseeing complex deployment and usage projects
Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.
Proven track record of being a revenue driver, is proactive, success oriented, analytics focused and predictive
Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them
Possess the ability to manage ambiguity and find solutions for customers that match the technology offerings within the
Salesforce. Jira and marketing software knowledge is a plus
Experience working globally and ability to travel