Benefits Administrator
6d ago


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary : Responsible for overall Flex Benefits Plan Administration for outsourced clients. The Flex Benefits Administrator manages all client eligibility processes and partners with other Group Benefits resources to analyze and troubleshoot all member eligibility related issues.

Support clients’ open enrolment by partnering with the Flex Consultant, the Flex Benefits System Specialist, and the other CFB resources.

Key Responsibilities : Plan Administration

  • Acting as the plan Administrator for Full Administration Service clients : manage the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member update, payroll files and billings through benefits administration software;
  • Process all member-related eligibility requests on a daily basis
  • Manage the client inbox items and provide follow up within 24hrs
  • Administer all member eligibility processes
  • Research, analyse and correct any errors resulting from the Client eligibility file and educate client on root cause
  • Use own system knowledge and Flexible Benefits expertise to research and analyse member eligibility and payroll file related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
  • Be the subject matter expert for the client plans for which they have accountability
  • Take ownership for troubleshooting member related issues by exhausting all existing documentation before escalating to the next level
  • Customer Service

  • Provide accurate and thorough answers to client requests and questions
  • Partner with the Call centre Representatives and other Group Benefits resources to resolve issues and process requests received by the call centre
  • Raise any issues and administration incidents to the Supervisor
  • Annual Open Enrollment

  • Manage all pre and post enrollment processes and ensure delivery deadlines are met
  • Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met;
  • Occasionally required to participate in client meetings;
  • Communicate changes to team members and other Group Benefits business units as required (i.e. Customer Service Centre)
  • Update all Tasks in the Project Management tool daily and accurately
  • Benefit Administrators must be a fast-learner, highly analytical, can work independently with less supervision and must meet MBPS’ and BU’s standards for accuracy, SLA and turn-around-times
  • Key Accountabilities : Update Manulife’s stream of systems : ManuConnect, MLAC VO (for few clients) and Ultra (for few clients), Clients II, Activation Letter Client and EVA for New Hires and Member updates such as Coordination of Benefits, Student Status, Beneficiary Update, Address Update, Coverage Changes, and others.


    Minimum Hiring Requirements :

  • Completed a Bachelor's Degree in any field
  • Technical Skills :

  • Knowledge of Microsoft applications (Word, Excel)
  • Soft Skills :

  • Attentive to details and meticulous about quality
  • Excellent written and oral communications skills
  • Good interpersonal skills
  • Highly motivated, flexible and adaptable to changes
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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