Healthcare Service Representative
ECE Consulting Group
Dumaguete, PHL
1d ago

Job Description:

ECE Dumaguete is pooling applicants for the position of Healthcare Support Representative. In this role, you will be responsible for providing exceptional customer relations support for our client/patient. As a Healthcare Support Representative, your role is not only to help our client's customers with issues they encounter but to make every customer's experience with support an exceptional one. You will demonstrate a true passion for serving customers while resolving their issues. Healthcare Support Representatives will respond to client/patient calls with professionalism and care.

Key Responsibilities:

  • Provide timely responses to client calls
  • Approach issue resolution with efficiency, empathy, and professionalism
  • Demonstrate a true passion for serving customers and resolving issues
  • Creatively and proactively drive continuous improvements that lead to delighted customers/service
  • Ensure client files are accurate and updated
  • Ensure all interactions are held with the highest level of confidentiality


  • Strong verbal and written communication skills
  • With at least 6 months of customer support experience
  • Ability to think critically and apply problem-solving skills to resolve issues
  • Must be self-motivated, act independently, and know when to escalate issues
  • Can read US medical records or has experience working with US med records


  • Must be a graduate of a Medical Allied Course (Nursing, Psychology, Pharmacy, Physical Therapy, Medical Technology, Biology, Biochemistry)
  • Must have a minimum of 6 months experience in a customer support role
  • Must successfully pass a background check
  • Must successfully pass a drug screening check

Other Details:

  • This position is an office-based and a mix of Voice and Non-voice Support
  • Fixed Schedule and US Holidays Off
  • Opportunity for weekly and monthly incentives

Screening and interviews will be conducted virtually. Shortlisted applicants will be contacted for the initial interview schedule and related details.

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