Operations Support Manager
GroupM
Las Piñas City, Philippines
6d ago
source : ictjob.ph

OPERATIONS SUPPORT MANAGER

GroupM

is looking for Operations Support Manager that will be assigned to Bonifacio Global City, Taguig City .

GroupM

is the world's leader in media delivering unrivaled marketing advantage. The company is also the world's media investment group with more than $48B billings (COMvergence 2018).

GroupM

is a global, regional and local powerhouse with over 30,000 employees in 400 offices worldwide , offering unrivaled data, media and technology services.

GroupM

is also owned and operated proprietary technologies are the leading edge of marketing business science, driving insights that create competitive advantage.

JOB DESCRIPTION

You are responsible for supporting daily technical support operations for INCA Tech while ensuring the overall efficiency of the product.

You are expected to collect and analyze metrics, provide reports regularly to managers, and routinely assess the efficiency, effectiveness, and technical proficiency of the support team.

The Operations Support Manager oversees the work of other individuals in the technical support department and QA department, providing guidance, supervision, and discipline as needed.

The position requires excellent communication skills to work effectively with subordinates, customers, engineers, managers, and others.

A successful record in project management is helpful in improving support processes, and you should be able to think quickly and adapt in a flexible work environment.

RESPONSIBILITIES :

Oversees the work of other individuals in the technical support department and QA department, providing guidance, supervision, and discipline as needed.

Work at improving support and QA processes to ensure full satisfaction of the different stakeholder

Ensure proper prioritization is done when it comes to support request

Establish work flows, practices and standards to ensure that ongoing support is provided for operations.

Provide staff direction in analyzing and resolving escalated operational problems.

Track and monitor daily workload to ensure client and operations expectations are met

QUALIFICATIONS :

Graduate of any 4-year or 5-year bachelor's degree

At least 5 - 6 years experience in the operation support function

Technical knowledge / hard skills :

Experience in facing challenging clients raising issues, be able to prioritize and ensure the process are in place to solve such issues

Must have a good technical background, have basic understanding of PHP, HTML, database is a plus

Experience in project management experience is needed

Experience in Quality control assurance is a plus

Mindset / soft skills :

Highly driven, proactive, and resourceful

Strong relationship building and negotiation skills

A hands-on operator prepared to get involved in operational areas

ASIDE FROM COMPETITIVE PACKAGE, LATEST TECHNOLOGIES, THE BEST THINGS ABOUT THIS JOB :

Working in a start-up mentality with the backing of the world's largest media investment company!

Interact with people from countries all around the world, challenging you to support them and ensuring the best product performance

Flexibility and Empowerment - to best serve the client needs you will need an agile approach to deal with market and business changes.

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