OPERATIONS SUPPORT MANAGER
is looking for Operations Support Manager that will be assigned to Bonifacio Global City, Taguig City .
is the world's leader in media delivering unrivaled marketing advantage. The company is also the world's media investment group with more than $48B billings (COMvergence 2018).
is a global, regional and local powerhouse with over 30,000 employees in 400 offices worldwide , offering unrivaled data, media and technology services.
is also owned and operated proprietary technologies are the leading edge of marketing business science, driving insights that create competitive advantage.
You are responsible for supporting daily technical support operations for INCA Tech while ensuring the overall efficiency of the product.
You are expected to collect and analyze metrics, provide reports regularly to managers, and routinely assess the efficiency, effectiveness, and technical proficiency of the support team.
The Operations Support Manager oversees the work of other individuals in the technical support department and QA department, providing guidance, supervision, and discipline as needed.
The position requires excellent communication skills to work effectively with subordinates, customers, engineers, managers, and others.
A successful record in project management is helpful in improving support processes, and you should be able to think quickly and adapt in a flexible work environment.
Oversees the work of other individuals in the technical support department and QA department, providing guidance, supervision, and discipline as needed.
Work at improving support and QA processes to ensure full satisfaction of the different stakeholder
Ensure proper prioritization is done when it comes to support request
Establish work flows, practices and standards to ensure that ongoing support is provided for operations.
Provide staff direction in analyzing and resolving escalated operational problems.
Track and monitor daily workload to ensure client and operations expectations are met
Graduate of any 4-year or 5-year bachelor's degree
At least 5 - 6 years experience in the operation support function
Technical knowledge / hard skills :
Experience in facing challenging clients raising issues, be able to prioritize and ensure the process are in place to solve such issues
Must have a good technical background, have basic understanding of PHP, HTML, database is a plus
Experience in project management experience is needed
Experience in Quality control assurance is a plus
Mindset / soft skills :
Highly driven, proactive, and resourceful
Strong relationship building and negotiation skills
A hands-on operator prepared to get involved in operational areas
ASIDE FROM COMPETITIVE PACKAGE, LATEST TECHNOLOGIES, THE BEST THINGS ABOUT THIS JOB :
Working in a start-up mentality with the backing of the world's largest media investment company!
Interact with people from countries all around the world, challenging you to support them and ensuring the best product performance
Flexibility and Empowerment - to best serve the client needs you will need an agile approach to deal with market and business changes.