Field Support Analyst
TELUS International Philippines Inc
Metro Manila / NCR
4d ago
source : Monster

ï‚ Provide assistance to Field Technicians assigned for Installation and Repair

ï‚ Provide accurate and timely services in validating failed orders on provisioning High Speed internet and IP TV to clients

  • ï‚ Assists field technicians with physical installation including giving port assignments, setting the assigned plan profiles and verifying â€
  • 156;misjumpering”
  • ï‚ Troubleshoot physical setup (ie. Equipment cabling), slow issues by checking proper plan provisioning and port train rates through supported DSLAMs, dataflow issues by checking for existence of path, and verify / repair connectivity service on sync / no IP issues

    ï‚ Setup and troubleshoot wireless access and gateway configuration

    ï‚ Identify migration and pending port conflicts

    ï‚ Investigate and escalate situations requiring urgent attention like order fallouts

    ï‚ Troubleshoot channel issues and HD streaming

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