HR Investigator
Amazon
Pasay City, PHL
5d ago

Job summary

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a dynamic, organized self-starter to join our Customer Service Human Resources team as an HR Investigator supporting our Philippines Customer Service Centers.

The central objective of Amazon’s HR Investigation team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives.

Key job responsibilities

The HR Investigator will work proactively to :

  • Investigate highly sensitive HR and Employee Relations issues, including : Conducting complainant, witness and subject employee interviews;
  • Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings;
  • Production of completed investigation documentation

  • Independently manage assigned casework, bringing investigations to closure rapidly and definitively
  • Design, collect, and analyze multiple levels of employee and stakeholder feedback
  • Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
  • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
  • Partner to engage in continuous improvement of communication vehicles and practices
  • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer Service Associates
  • Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations
  • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time.

    Balancing time between projects and crisis-response is a critical component for success in the position.

    The position reports to the Senior HR Manager, within the WW Customer Service HR group at Amazon. The resident location of the individual is Manila, Philippines.

    This is a full-time position that may require limited travel of no more than 20%.

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