Customer Retail Associate - Project Based (Night Shift)
Ortigas, Philippines
2d ago

Job Description

  • This is a project-based employment. Successful candidates will provide excellent customer service by addressing general inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through inbound calls and email
  • Skills Required

  • Ability to educate customers on inquiries and other product information.
  • Ability to sell using consultative sales approach or suggestive pitches on customer purchases.
  • Must have keen attention to details
  • Must have good conversational skills
  • Must have good problem solving and analytical skills
  • Ability to multi-task and access multiple data source simultaneously
  • Ability to probe effectively
  • Ability to handle issues and complaints in a courteous and professional manner
  • Must exhibit active listening
  • Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills
  • Excellent oral and written communication for personalized interaction
  • Minimum Qualifications

  • Must be 18 years old and above
  • Completed at least 2nd year college (no back-subjects)
  • High school graduate but should have at least 6 months of call center experience
  • Professional, enthusiastic, and customer service oriented
  • Amenable to work on weekends, holidays, and shifting schedule
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