Human Capital Generalist
teletech is seeking a Human Capital Specialist to join our Human Capital Team.
Our Human Capital Team is always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that teletech is the right place to work.
What you’ll be doing :
This position provides human capital support for TTEC’s Analytics & Insights business in Burlington, MA. and reports into the Corporate Human Capital group.
Key responsibilities include :
Partnering with leadership and employees to facilitate local office engagement
Acting as liaison between Corporate HCBP (Human Capital Business Partner)
Local leadership to facilitate human capital initiatives as required
Facilitating performance management / improvement activities
Updating the HR Oracle system
Facilitating employee on-boarding and termination administration requirements
Responsibilities also include administrative management of leave / time off requests, return to work orders, as well as various reporting and distribution maintenance.
AREAS OF FOCUS
Corporate Human Capital Business Partner Liaison :
Help facilitate human capital initiatives and programs compensation, performance, development, etc.
Immigration Administration & Support :
Facilitate communication between employees, legal and immigration COE (Center of Excellence); Assist in the preparation of documents and responses for all immigration requirements (RFEs, H1-
B lottery; visa transfers, etc.); Facilitate approval process
Performance Mgmt. / Improvement :
Coaching / counseling employees and managers on employee relations issues in alignment ttec policies and values.
New Employee Onboarding :
Oversee all aspects new employee onboarding including orientation and I-9 compliance
Local Office Employee Engagement
Partner with local leadership, employees and HCBP, etc. to improve office engagement.
What you’ll bring to us :
Be a trusted partner who maintains confidentiality and role model’s professionalism and company values
Project management experience and ability to meet timelines associated key deliverables
Ensure the accuracy of employee records through attention to detail and timeliness of system changes
Adhere to all human capital service center performance objectives, metrics and standard operating procedures.
Strong attention to detail, focus and ability to follow standard operating procedures
Basic knowledge of MS Office applications
What skills you’ll need :
Degree in HR, Business or related field preferred
High level of integrity and confidentiality
Knowledge and experience with immigration preferred
Ability to quickly learn HR systems, like Oracle, and perform data entry quickly and accurately
Ability to manage time wisely, multi-task and work in a team environment
Ability to troubleshoot and be resourceful
Communication skills both verbal and written