Spanish Senior Helpdesk Specialist (BGC Taguig City)
J-K Network Services
Taguig, PH
3d ago
source : Bossjob

Company Profile : This is one of the biggest and most well-known contact center in the Philippines. This company specializes in providing IT, Consulting, and Operations support.

Position : Spanish Senior Helpdesk Specialist

Industry : BPO Company

Location : BGC Taguig City

Benefits :

  • 13th month pay
  • Vacation leave
  • Allowances
  • FREE Visa Processing
  • Government mandated benefits
  • Other benefits will be discussed during the job offer
  • Responsibilities :

  • Providing Tier II support to clients related to issues with assigned business unit products and services
  • Respond to escalated tickets from Tier I support staff to issues that impact client's business operations
  • Perform more advanced troubleshooting of routers and systems making adjustments within the scope of responsibility
  • Efficiently troubleshoot and resolve complex problems in a highly technical environment
  • Participates in technical training programs and self-directed learning
  • Support desktop operating systems, hardware and software with focus on MAC OS (all versions of MAC OS, iPhone, iPad)
  • Requirements :

  • Preferably Bachelor Degree Holder
  • Proficient in both Spanish and English
  • Amenable to work on shifting schedule
  • Technical knowledge is a plus
  • Open for foreign nationals that can speak read and write Spanish
  • Ability to diagnose and resolve basic computer technical issues.
  • Recruitment Process :

  • Resume screening
  • HR interview
  • Online Assessment
  • Spanish language assessment
  • Project Manager’s Interview
  • Final Interview
  • HOW TO APPLY :

  • Register now on our website to be updated with our Bilingual Job Openings : https : / / jknetwork-jobs.com / register
  • Send your resume to : jkeuro.openings gmail.com
  • Contact us for more inquiries :

    Mobile : (+ 63) 917-638-1992 (+63) 917-638-1962

    Sun / Smart : (+63) 969-321-0130

    Look for : Ms. Chloe

    Visit our Facebook Page for more job openings and updates!

    https : / / www.facebook.com / European-and-Latin-American-Language-Opportunities-102485964649203

    Linkedin : https : / / www.linkedin.com / in / european-and-latin-american-openings-180181162 /

    Don’t forget to refer to your friends!

    We give a referral bonus for every successful hire.

    https : / / jknetwork-jobs.com / register?mode referer form

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