define strategies to capture data as required for internal and client reporting.Deliver effective presentations of findings and recommendations to multiple levels of stakeholders, creating visual displays of quantitative informationCollaborate with cross-functional stakeholders to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverable and presentationsConduct GAP analysis of the current business processes and tools or system in use vs the business goals and directions gathered from different stakeholders.
Highlight what’s working and identify what can be improved both in the process and in the products or services we provide.
Work closely with stakeholders to group and organize the identified gaps and work on a plan with product owners to get the details that will form the development team’s product backlog.
Work closely with the software development team on a regular basis focusing on grooming the backlog and prioritize the delivery.
Define KPI measures of success and develop / identify processes and systems for regional marketing, customer service and operations teams to measure and report KPI’s to senior management on a monthly basisAnalyze available data and work with Customer Relationship Management (CRM) product management team to define critical enhancements in data and system functionalityMake significant contributions to the product design and life-cycle of the company’s e-commerce, mobile and CRM platformsMinimum of 3 years’ experience in business analysis involving software developmentExcellent in analysis, problem-solving, organizational and skills, with the ability to evolve product strategy based on research, data and industry trends with strong technical abilitiesStrong command of Microsoft based Office products, including PowerPoint, Excel.
Excellent English, with strong communication skills (both verbal and written)Proven data interpretation skillsDemonstrated ability to synthesize information to see the big picture while effectively managing smaller details.
Proven skills and experience in capturing user requirements with consideration on the user experience documentation and prototyping.
Excellent in User Task analysis and story elaboration, and ability to draw high level process diagrams and drill down to user and system task level.