Information Technology Support Specialist
TaskUs
Quezon City, Philippines
3d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    Overview

    Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues.

    You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.

    As you tackle your new tasks for the day, you know that it will lead to one thing : you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

    Key Responsibilities

    You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer / employee queries interpret problems and analyze possible causes of hardware and software failure

    Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.

    As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.

    You will assist in conducting user’s application testing during program implementation, migration, and system maintenance.

    You will perform desktop system maintenance / upgrades including all desktop OS patches, and create / maintain documentation of instructional procedures ( hardware / software installation) and / or knowledge-based troubleshooting techniques.

  • Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company;
  • and perform scheduled preventive maintenance of computer systems.

    Requirements :

    At least 1-year minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.

  • Knowledge of systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of requirements / demands in call center operations and corporate organizations - particularly in the area of Operations support;
  • We need someone with above-average problem-solving, decision-making, and analytical skills

    Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.

    You have good time and project management skill

    Excellent English communication skills - both spoken and written

    You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

    About TaskUs

    TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.

    Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including Social Media, E-commerce, Gaming, Streaming Media, Food Delivery and Ride-Sharing, HiTech, FinTech and HealthTech.

    As of December 31, 2021, TaskUs had approximately 40,100 employees across twenty-three locations in 10 countries, including the United States, the Philippines and India.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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