Job Description RESPONSIBILITIES : Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
ENJOY THESE WORLD-CLASS BENEFITS : Big incentives on top of basic pay Additional allowances (Rice, Meal, Transpo) Paid certification training Healthcare Benefits (Medical and Life Insurance) Plus 20% Night Differential
Job Qualifications TO QUALIFY :
Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
With or without work experience.
Good English communications skills are required.
Must be willing to work in Pasay City, Makati City, Taguig City, Muntinlupa City, Pasig City or Quezon City.