This role sits within Customer and Marketing. Deloitte’s Digital Customer offering leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts.
Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments whether it’s a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners.
We find value in the entirety of your business to keep your customers coming back for more.
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters.
In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to :
Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
Understand how our daily work contributes to the priorities of the team and the business.
Demonstrate strong commitment to personal learning and development.
Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.
Enough about us, let's talk about you
If you are someone with :
Minimum of 4 years of business analysis / project management experience
Minimum 2 years of relevant consulting, integrator, or digital / SAP agency experience
With strong stakeholder management skill
Strong conceptual and information design skills
Excellent collaboration skills, with the ability to support facilitation and contribute to workshops and client showcases
Proven ability to work within a fast-paced, collaborative design team that takes an insights-driven approach to developing design outcomes for end users
Effective communicator and presenter, verbal, written and visual, an empathetic listener
Experience bridging the gap between business and IT stakeholders, and clearly and unambiguously communicating complex concepts to both parties in meetings, workshops, interviews, emails, user stories, etc.
Excellent understanding of agile principles and practices, and multiple experiences applying and adapting them in technology delivery projects
Appreciation for design thinking, human centred design, marketing optimisation and technology delivery
Direct experience on digital engagements in agile or scaled agile projects on-site in a client environment
A history of developing client advocates and enthusiastic team members who want to work on your projects.
Preferred but not required :
Scrum Master or SAFe certification
Experience as a Scrum Master, iteration manager, functional or technical business analyst, customer behaviour analyst, UX designer, functional QA / tester or junior service designer, or SAP working in cross-functional delivery teams
What is in store for you?
Long term remote set-up / Work-from-home
Flexible working schedule
Benefits effective upon hiring