Mandarin Service Desk (P 90&000 - P 120&000)
J-K Network Services
Makati, Philippines
2d ago
source : Bossjob

Mandarin Service Desk (P 90,000 - P 120,000)Software ProviderMakati CityP 9,000 - P 120,000Cantonese, English, MandarinMultilingual FilipinoBENEFITS :

  • HMO After Probation
  • Government Mandatory Benefits
  • Bonuses
  • 13 Month PayJOB DETAILS : Company Profile : This company is the leading Software Provider in the Philippines in giving the best designs for the new online games and making web-contents.Requirements :
  • Can speak, read and write Mandarin Language, Cantonese is a plus
  • Can speak English fluently
  • Bachelor Degree of Computer Science or Engineering (Open for Undergraduate, Fresh Grad and High School Grad)
  • Computer skills are required (Excel, Word, PowerPoint, etc.)
  • No Age Limit
  • Open to Native Chinese and Non-nativeDuties :
  • Responsible to accommodate inbound calls,email and chat regarding customer inquiry or request.
  • Update of time records of customer interactions, document inquiries through the official ticket system.
  • Exceed customer’s expectation in handling inquiries and complaints by providing timely solutions.
  • Coordinate with other departments to resolve issue from the customers
  • Classify and resolve service gaps through constructive feedback
  • Communicates with Customers and Account Managers to ensure their needs are covered.Recruitment Process :
  • Paper Screening
  • Skype Interview / Phone Interview
  • Job Offer
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