Senior Team Lead, Service Delivery
TTEC
Dumaguete, Central Visayas, PH
6d ago

We're hiring and seeking for a Senior Team Lead to help us manage a team of healthcare support representatives remotely and deliver exceptional experiences with TeleTech.

Now, more than ever, how we connect is everything. That's why we're moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home.

Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments.

We'll send you forms & keep you updated via email. All so we can secure your new career with us.

What you'll be doing :

As a Senior Team Lead, you are responsible to supervise and manage a team of healthcare support representatives remotely.

What you'll bring to us :

  • Coordinates, supervises and is accountable for the daily activities of the business support, technical or production team or unit
  • Provide leadership, direction and guidance to the team to ensure clinical case quality, productivity, and regulatory goals and requirements are achieved.
  • Participates in quality improvement and process enhancement projects.
  • And setting a positive work environment and achieves teamwork and innovation among employees.
  • What you'll be needing :

    1+ year experience working as lead or supervisor or equivalent experience including managing operations of a work unit.

    Adept with Microsoft Outlook, Microsoft Office with basic computer skills, and web-based navigation

    Knowledge of medical terminology and diagnosis

    Excellent communication skills verbal and written

    Who We Are

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech's business processes and operations.

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