exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.
If that's something you want to be apart of, apply today!
So what does an Learning Experience Technology and Analytics Administrator really do? Think of yourself as someone who will manage the LX Tech user experience, so not just anyone is qualified for this role! We make sure we get the best of the best.
After all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being an LX Technology and Analytics Administrator.
Imagine yourself going to work with one thing on your mind, you will be responsible for the overall LX Tech user experience, making sure that the LX Tech you’re handling is kept spick and span.
As an LX Technology and Analytics Administrator, you will be tasked to :
Generate reports :
Generate compliance reports on a regular basis
Ensure reports are updated according to the agreed schedule
Provide analysis, insights, and recommendations on generated reports
Run ad hoc and standard reports for compliance systems
Manage users :
Ensure that the roster is up-to-date
Assign users the correct access and permissions
Ensure that the correct users are able to access the correct space / s, tools, and features of the system
Coordinate and collaborate with relevant department / s should there be any issues with a user’s profile and access
Manage courses and content :
Conduct testing and provide feedback on content, especially on interactivities
Set up course pages according to the agreed specifications
Uploaded training materials or set-up learning objects in the course pages with the correct settings
Function as a Systems QA wherein you will create or upload learning events
Ensure that details of a course are properly documented and up-to-date
Set-up and maintain the system
Configure, maintain, and continuously improve tools, dashboards, apps, plugins, etc.
Conduct regular audits and system checks to identify, troubleshoot, and resolve front-end tech-related system issues and challenges as well as help to identify and prevent potential problems before they occur
Troubleshooting and support
Interact with the developers, stakeholders, and learners to analyze, troubleshoot, and respond to any system related issues while following TaskUs’ communication guidelines
Coordinate with the required departments to help increase compliance
Create and maintain slick, easy to read dashboards for compliance and system issues
Provide walkthroughs to users as needed
Collaborate with others in creating user guides, training materials, knowledge articles, etc. related to system activities
So, do you have what it takes to become an LX Technology and Analytics Administrator ?
So, what is it we’re looking for? Well, since this is an administrator post, we need someone with a degree that’s focused on L&D systems or Computer Science or any related field of study.
In terms of work experience, we need someone who has one when it comes to generating reports using Microsoft Excel / Google Sheets.
Someone who has at least 1-2 years of customer service or technical support experience is required. Someone who also has experience managing a Learning Management System a big advantage.
Now let’s get technical. We need someone who demonstrates the ability to simultaneously handle a large and diverse number of technical tasks and LMS functionality issues with tact, cooperation, and persistence.
Someone with excellent verbal and written communication and presentation. Must be focused on customer satisfaction. Someone who is an expert when it comes to managing learning management systems is a huge advantage.
We also need someone who demonstrates a strong interest in working in training and the human resources field. Ability to work both independently and as a member of a team.
Someone who is able to process information, document conclusions, and develop recommendations. Someone with strong organizational and problem-solving skills.
Proficient with G-Suite Applications or Microsoft Office Apps required. Someone with strong attention to detail, in reviewing data and project management skills.
can easily work with new software (, media authoring tools, office suite, and other web apps). Also, someone who has a knowledge of learning theories and methodologies is a big plus.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer