About the candidate
We’re looking for people with the passion and hunger to solve problems. You need great attention to detail, and an ability put yourself in other people’s shoes.
We need someone who loves challenges and is adaptable to change. Do you want to work within a cross-cultural, customer-oriented organisation?
Yes? Then we would love to hear from you!
What you'll do :
Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback
Answers customer communication in an efficient manner
Provide accurate answers and solutions to customer queries
Address customer issues in a patient manner with a genuine desire to help our users be successful
Collaborate with immediate team, other customer happiness teams to ensure overall customer and product satisfaction
Be motivated to meet or exceed key performance targets, both personally and as a team
Follow team communication procedures, policies, and guidelines at all times
Perform each duty above with our customers’ satisfaction as your number one priority
Must be adaptable to 24 / 7 shifting schedule
You'll love this role if you :
JLPT N2 Level 2 or (verifiable) equivalent or higher
Conversant to fluent in English (written and verbal)
Have at least one year of relevant customer service experience
Have excellent communication skills, both verbal and written
Have technological aptitude to manage spreadsheets, documents, and collaborative online forums
Have previous experience working in a team-oriented and collaborative environment
Have self motivation for learning
Have the ability to thrive in high pressure situations
Are motivated, energetic, driven work ethic
Have time management skills
Have the ability to meet and / or exceed key performance metrics
Are amendable to 24 / 7 shifting schedule rotating shifts, weekday rest days and split offs
We’d also love it if you have
Basic web and mobile troubleshooting skills
Experience with browser and operating system troubleshooting
Good knowledge of the web and mobile operating systems and relevant hard- or software is a plus
Competitive salary, plus equity options
Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
Gym membership allowance
Professional education allowance
Mental health benefit through employee assistance program.
Competitive HMO and Leave benefits
Sponsored social clubs and team events
Countless fun and quirky celebrations
Work in one of the coolest office in Makati!