Software Implementation Specialist
MedSpecialized, Inc
Cebu, Cebu, PH
2d ago

MedSpecialized, Inc. is looking for an Implementation Specialist!

General Description: The Implementation Specialist is responsible for customizing medical software to client requirements.

Work Schedule and Arrangement: 10 PM - 7 AM PHT, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

  • Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
  • Work on assigned emails on issues received via email
  • Will be in charge of IMS Product training, VN customization, and Letters and Forms, and Value-Added Services
  • Take care client calls and transfer to designated department if necessary
  • Escalate issues encountered if further troubleshooting is needed
  • Coordinate with internal teams depending on clients' requests

Requirements:

  • Preferably a graduate of any medical related program but college level with relevant BPO experience are open to apply
  • Fresh graduates are welcome to apply!
  • ESL/Training experience is a plus
  • Confident, has high self-esteem, and must be tech savvy
  • Good English communication skills
  • Basic knowledge of medical terminologies
  • Easy going and independent
  • Can work with less supervision
  • Physically fit to work in a BPO setting
  • Willing to work in our Cebu IT Park office
  • Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

  • Monthly salary of 16,000 - 29,000
  • New hire bonus of 5,000 

Perks and other benefits:

  • Paid Training Period
  • All national Philippines and USA holidays are observed
  • Paid time off—public holidays, vacation, and personal time off
  • Robust and effective Government Benefits Administration
  • Lactation breaks (for breastfeeding moms)
  • Discounted optical services with our partner clinic
  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
  • Free Health insurance with one (1) free dependent
  • Free Life insurance
  • Free Accident insurance
  • Relocation allowance for new hires (from Outside Cebu)
  • Company-sponsored outings
  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
  • International travel opportunities (India and US office)

Our Recruitment Process:

  1. Candidate Application Form
  2. General Assessment 
  3. Initial Interview (Virtual)
  4. Final Interview (Virtual)
  5. Job Offer
  6. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

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