Research / Remediation Supervisor
Wells Fargo
Manila, NCR, Philippines
5d ago

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Description

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.

Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI & Community banking.

About the Role

The Research / Remediation Supervisor ensures the work is completed on time and accurately by monitoring the daily activities and output of his / her team members.

Responsibilities

  • Responsible in reviewing, prioritizing, and distributing daily work to meet goals; monitoring work progress & making adjustments as needed.
  • Making employment decisions and setting performance standards; includes talent recruitment and development.
  • Directly responsible for providing support and guidance to team members by communicating business policies, procedures, and practices.
  • Communicates information to management and business via updates & any related concerns / issues, escalate as necessary.
  • Review training or other materials as requested by business to ensure following operational and regulatory requirements.
  • May represent business unit at meetings.
  • Works on special projects as needed.
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