Job SummaryProvide technical support for common problems related to the application of Variable Frequency Drives (VFDs), Softstarters, Active Harmonic Filters and Sag CorrectorsAnalyse problems and initiate effective measures for their solutionExecute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectivesExecute policy to help support out of warranty unitsPrepare service and accomplishment reports and oversees the maintenance and control of these documents and other related documentsEnsures confidentiality and order of documents for easy retrievalCoordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.
Maintain communication with principals to stay abreast of product release and updates.Maintain technical competence in troubleshooting and repair of drives and power quality productsParticipate proactively in contributing feedback to principals regarding product quality issues in an effort to reduce warranty costs.
Ensure that proper policies and procedures are followed in accordance with company Management System directives and ESD requirements.
Follow and comply with all safety and work rules and regulations.Maintain departmental housekeeping standardsTrain customer representatives to perform troubleshooting and repair worksPerform other related duties that may be assigned from time to timeJob Type / CategoryExperience in Variable Frequency Drives (VFDs), Soft Starters, Motors, 3 Phase Power, and Control System wiring and communication methodsExperience in Harmonics, Transient Voltages, Voltage Sags and Grounding Systems, and other power quality issuesUnderstanding in motor control center designs, panel design and air flow calculationUnderstanding of mechanical engineering fundamentals in pumps, fans and conveyors as applied to the use of LV drives and 3-phase motors.
Understanding of Serial communication protocols.Experience reading, analyzing, and interpreting electrical and mechanical drawingsExperience responding to common inquiries from customers and an understanding functionally safety and how to apply.
Exceptional verbal communication and writing skills.Required Education, Skills, and QualificationsHigh School Diploma and 2 years’ experience in manufacturing or technical support or engineering ORDegree / Certificate in Mechatronics / Electromechanical courses or equivalent and 2 years’ experience in manufacturing or technical support or engineering ORBachelor / College Degree in Engineering (Electrical, Electronic Communication or Computer)Must be computer literate and proficient in Microsoft Windows or Mac OSMust be literate in MS Word, Excel, PowerPoint and Outlook (2016 versionMust be proficient in AutoCAD or other mechanical drawing softwareWith good social and communication skills, and proficiency in the English languageMust be pleasant, detailed and organized and can work with minimum supervisionMust be willing to work overtime, during weekends and holidaysMust be able to interact with people from different backgroundsMust be able to handle stressful situations calmlyMust be dedicated and meticulous - high level of accuracy and attention to detailMust know how to drive, has a valid driver’s license and a good driving recordPreferably a resident of Las Piñas, Muntinlupa and nearby areasMust be willing to work in Las Piñas