Midrange Computer Operator
Safeway Philtech, Inc.
Malabon City, Philippines
2d ago
source : ictjob.ph

Qualifications :

The following are required unless specifically stated as preferred or desired )

  • 4 years college; Bachelors degree in Computer Science preferred
  • 2-4 years Unix support and administration experience. A significant knowledge of UNIX, Linux and Windows NT commands and architecture.
  • Experience in utilization of Automated Scheduling applications; CA-ESP preferred.
  • Working comprehension of System Management and Monitoring tools (BMC Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Introscope, SiteScope, IBM Tivoli Network Manager)
  • Experience in one or more of the following applications is preferred : Websphere, MQ, JAVA, PM4Data(MIM), Informix, DB2, Oracle DB and Oracle Stack, Men & Mice, FTP, Filezilla, Outlook, Secure messenger and Netbackup.
  • Utilization of C-Shell and K-Shell Scripting skills, HTML, Web Design desired.
  • Capability to work effectively across multiple platforms at different Technical skill levels : Network-Mainframe-Tandem
  • Individual will posses strong self initiation skills and ability to perform effectively with minimal supervision
  • Works effectively under high pressure in a demanding, complex technical environment
  • Previous retail experience is desired
  • Individual must be results oriented , innovative, show initiative and strive for Continuous Improvement
  • Excellent analytical, risk mitigation, negotiation and vendor relationship skills.
  • Must be customer oriented and highly cognizant of the importance of customer service and meeting service level commitments
  • Excellent organizational, planning and interpersonal skills; high level of trustworthiness and integrity.
  • Strong written and verbal communication skills. Ability to write clear instructions, document processes and communicate effectively.
  • In-depth knowledge and proven experience in trouble shooting, problem determination, providing rapid service restoration and performing root cause analysis.
  • Demonstrated interpersonal, business management, leadership and customer service skills including consensus building and facilitation skills.
  • Key Responsibilities include, but are not limited to :

  • Responsible for monitoring and operating Midrange platforms
  • Ensure all Service Level commitments and processing deadlines are met
  • Ensure system availability for Business Services through contestant proactive system monitoring
  • Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc.
  • at the direction and supervision of System and Database Administrators

  • Perform System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases
  • Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures
  • Initiate, execute and monitor the batch processing schedule and resolve and / or coordinate the resolution of batch Incidents
  • Maintain a secure, clean and orderly work environment
  • Assist in training and development of operators
  • Drive the Technical Service Restoration effort for any service availability issues.
  • Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability
  • Respond proactively to any negative service health trends by engaging the appropriate technical and business resources
  • Potential to provide that Monitoring driven Service Maps are accurately maintained, well tuned, and integrated
  • Create Service Management Reports, Daily Operational Health Statistics, and other ad-hoc reports as necessary
  • Perform environment and system health checks to validate stability of the environment and react accordingly
  • Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized and driven to resolution
  • Develop and enhance cooperative interdepartmental and vendor relationships and communications
  • Review Support Turnover Requirements and Run Books to ensure knowledge transfer is documented properly
  • Responsible for the Creation and Authoring of Knowledge Articles for both new and existing technologies in line with standard Knowledge Management requirements
  • Maintain current knowledge of industry trends and potential impact on the Data Center
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