The following are required unless specifically stated as preferred or desired )
4 years college; Bachelors degree in Computer Science preferred
2-4 years Unix support and administration experience. A significant knowledge of UNIX, Linux and Windows NT commands and architecture.
Experience in utilization of Automated Scheduling applications; CA-ESP preferred.
Working comprehension of System Management and Monitoring tools (BMC Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Introscope, SiteScope, IBM Tivoli Network Manager)
Experience in one or more of the following applications is preferred : Websphere, MQ, JAVA, PM4Data(MIM), Informix, DB2, Oracle DB and Oracle Stack, Men & Mice, FTP, Filezilla, Outlook, Secure messenger and Netbackup.
Utilization of C-Shell and K-Shell Scripting skills, HTML, Web Design desired.
Capability to work effectively across multiple platforms at different Technical skill levels : Network-Mainframe-Tandem
Individual will posses strong self initiation skills and ability to perform effectively with minimal supervision
Works effectively under high pressure in a demanding, complex technical environment
Previous retail experience is desired
Individual must be results oriented , innovative, show initiative and strive for Continuous Improvement
Excellent analytical, risk mitigation, negotiation and vendor relationship skills.
Must be customer oriented and highly cognizant of the importance of customer service and meeting service level commitments
Excellent organizational, planning and interpersonal skills; high level of trustworthiness and integrity.
Strong written and verbal communication skills. Ability to write clear instructions, document processes and communicate effectively.
In-depth knowledge and proven experience in trouble shooting, problem determination, providing rapid service restoration and performing root cause analysis.
Demonstrated interpersonal, business management, leadership and customer service skills including consensus building and facilitation skills.
Key Responsibilities include, but are not limited to :
Responsible for monitoring and operating Midrange platforms
Ensure all Service Level commitments and processing deadlines are met
Ensure system availability for Business Services through contestant proactive system monitoring
Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc.
at the direction and supervision of System and Database Administrators
Perform System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases
Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures
Initiate, execute and monitor the batch processing schedule and resolve and / or coordinate the resolution of batch Incidents
Maintain a secure, clean and orderly work environment
Assist in training and development of operators
Drive the Technical Service Restoration effort for any service availability issues.
Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability
Respond proactively to any negative service health trends by engaging the appropriate technical and business resources
Potential to provide that Monitoring driven Service Maps are accurately maintained, well tuned, and integrated
Create Service Management Reports, Daily Operational Health Statistics, and other ad-hoc reports as necessary
Perform environment and system health checks to validate stability of the environment and react accordingly
Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized and driven to resolution
Develop and enhance cooperative interdepartmental and vendor relationships and communications
Review Support Turnover Requirements and Run Books to ensure knowledge transfer is documented properly
Responsible for the Creation and Authoring of Knowledge Articles for both new and existing technologies in line with standard Knowledge Management requirements
Maintain current knowledge of industry trends and potential impact on the Data Center