Technical Analyst 2-Support (ERP) - Q3
Oracle
Philippines
8d ago

Preferred Qualifications

Accounting Support (ERP) Why ORACLE + NetSuite?

We offer amazing benefits andcompetitive salary package! Aside from our cool workplace, you’ll be surroundedby smart, innovative, caring people — invested in our customers and thecommunity. If you’re looking to share your unique perspective and ideas at acollaborative table and help equip all kinds of businesses achieve theirvision. 

Job Description
  • This is for a Permanent role and requires you to work at our office in Glorietta Makati and on night shift/graveyard hours.
  • You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
  • Your primary task will be to provide Accounting related support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means)
  • You are the point-of-contact of our Clients by providing phone and online resolutions of Accounting issues of our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software.
  • As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Job Qualifications
  • Possesses at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent.
  • Knowledge in any Accounting Software i.e. SAP, Quickbooks is an advantage.
  • Fresh or recent graduates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply.
  • Willing and able to work on a night shift schedule.
  • Knowledge in GAAP and ERP/Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is an advantage.
  • CPA holders are preferred
  • Confident and can effectively communicate both in oral and written English.
  • Demonstrate excellent customer orientation skills, problem solving and critical thinking skills

  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

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