Senior Account Manager
Synacy
Makati City, Metro Manila, Philippines
15d ago

This advert is placed on behalf of RISE.

The RISE mission is to accelerate internet in the Philippines†we do this by focusing on the overall customer experience as well as the actual internet service we provide to business clients.

Transparency and openness are guiding principles of our customer experience.

The Senior Account Manager role focuses on large Enterprise Accounts and manage the full length sales cycle including account management for new and existing clients.

They can easily identify opportunities and understand segments to be able to know which product feature to highlight and what to downplay.

Job responsibilities

  • Increase revenue by identifying, approaching and winning new accounts
  • Retain revenue by servicing the needs of existing accounts
  • Increase revenue per customer by identifying opportunities to grow or diversify their account
  • Ensure retention of existing accounts by managing full customer lifecycle and manage account closures
  • Identify potential commercial opportunities for the company where appropriate
  • Plan and execute penetration activities of competitor's accounts
  • Build relationships with contact persons and decision-makers in organizations with value to the company
  • Coordinate with engineering to identify and help prioritize areas for network expansion, primarily by developing a business case and representing the commercial interest of the company
  • Serve as an escalation point for customer support requirements and work with support and other teams to ensure customer satisfaction
  • Serve as the customer advocate and coordinator for engineering, billing or other teams where required (such as for scheduled maintenance or billing collection)
  • Develop recommendations in the form of an action plan and / or sales strategy for sales team and management
  • Execute, follow through and complete projects within assigned coverage
  • Lead and / or participate in campaigns and customer acquisition initiatives such as targeting specific buildings, areas, verticals or market segments
  • Champion sales process best practices to the wider sales team and direct reports
  • Provide leadership across wider junior sales associates team and direct reports on how to generate leads, create opportunities (do proper scoping), proposal preparation, and closing techniques
  • Coach and motivate direct reports, and where appropriate others to help them achieve their targets; specifically on field coaching and desk coaching.
  • Conduct one-on-one reviews with direct reports and give constructive feedback on their performance
  • Responsible for reporting overall sales efficiency and sales performance (monthly, quarterly and annually)
  • Employee acknowledges that the above enumeration is not exclusive and that they may be required to perform other tasks related to their job
  • All duties and performance of responsibilities will be subject of proper performance evaluation at the discretion of the employer
  • Qualifications

  • Proven track record in a similar role
  • Result-Oriented. Have a positive attitude toward challenges and the drive to excel
  • Understanding of relevant telecommunications requirements
  • Strong influencing skills
  • Strong communication skills and strong command of English
  • Demonstrable experience in a complex environment requiring attention to detail and time management
  • Established experience of exceeding sales targets and sales related achievements
  • Advanced and senior sales people with 5+ years who understand most of the above and can push and motivate teams to reach sales targets
  • Presentation skills, client management, negotiation, prospecting skills, creativity, and sales planning
  • Working conditions

  • Will be working outdoors most of the time
  • Flexible time schedule
  • After hours obligations may apply
  • As an early staff member you will have the potential for massive growth as the business is on an incredible trajectory targeting 30% growth of month-

    on-month this quarter. With your work experience and great attitude you will be making a difference by helping us achieve our mission to accelerate internet in the Philippines.

    In the process you will learn more about the technology and will work in a super unique organisation which has foreign management but is servicing the Philippines market.

    But as we grow, we want you to grow with us and you'll have the chance to define your role. What do you want to do? How do you want to help?

    What are you good at? People are our biggest asset. We put our employees first. Apply and experience the difference. RISE to the occasion, and we'll do the rest.

    PRIVACY STATEMENT

    Synacy / RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy / RISE with third party service providers to serve lawful purposes, for Synacy / RISE recruitment process, including processing of data by third party when required.

    Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy / RISE Privacy Policy.

    Further, by clicking Apply, you agree and acknowledge that you have read Synacy / RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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