Client Operations Head (Phillipines)
Makati City
3d ago

Job Description

  • Ensure Quality in Operations by leading individual teams to achieve their defined quality KPIs
  • Lead the effective collaboration of Operations, Retail, Commercial and Research teams in the production of POS Audit data, management of research projects and managing related panels.
  • Define opportunities to increase operational efficiency through the implementation of well-defined processes and procedures, utilization of standard GfK tools
  • Manage and increase effectiveness and efficiency of operational teams through improvements in each functions as well as coordination and communication between support and business functions
  • Provide effective management reports used by the local country leaders in local resource planning
  • Fully support Regional Operations strategy; assume leading role / accountability on various regional initiatives as defined by Head of Operations, APAC
  • Clearly define and communicate local operational strategy and direction to the country MD, set goals, provide direction and guidance to direct reports
  • Develop and implement performance metrics related to quality, cost and time
  • Coordinate with research department regarding project specifications / timetable to ensure a project plan is completed
  • Champion the Processes standardisation and Quality management programmes in the Philippines and ensure consistent adherence
  • Lead the collaboration and work migrations between Local Operations and Global Service Centres in offshoring specific local processes and tasks.
  • Negotiate with external suppliers and vendors on Philippines needs and regularly check their quality and compliance to GfK standards
  • Assist Managing Director / President in the completion of organisational budgets and in monitoring projects’ operational costs
  • We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential.

    At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

    We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit.

    We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

    Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

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