RPA Process analysis, process candidate assessment
Process mapping and standardization
Both productions operations, mild troubleshooting
Liaising with Managed Services Partner
RPA Controller (backup)
Work with global process owners, GBS leadership, Internal Audit, and local stakeholders to develop detailed RPA enhanced plans for each improvement initiative.
Develop detailed plans, budgets and resource requirements. Support CI Manager in gaining approval from appropriate governance committees (GBS, Regional or Global as required)
Coordinate and drive implementation of initiatives for their process on time and on budget using Goodyear project management methodology.
Support status update meetings with appropriate governance committees (GBS, Regional or Global as required).
Ensure that full communication and change management plans are in place and executed for all initiatives. To name a few, this would consist of :
Business Updates on CI Projects / RPA Transitions
Audit testing completion
This include ensuring training, both in GBS and in the local businesses is carried out.
Set RPA governance in place and ensure compliance for everyone who will submit RPA ideas and recommendations are following the process
Agile project management experience
Process design / continuous improvement experience
Relevant workstream experience
Strong process automation experience
Experience in RPA
UI Path Diploma Academy 2
3+ year of experience in identifying and implementing process and / or technology changes within a relevant workstream environment (finance, procurement, customer service) to improve efficiency or quality
In-depth and demonstrable knowledge of their specific workstream process
Lean Six Sigma trained
6+ years of total work experience in a relevant workstream (finance, procurement, customer service) environment
4+ years of Business / System Analyst (or equivalent) experience
6 months of developing and implementing RPA process automations OR recent formal RPA Intermediate Training completion
Agile project management exposure / experience
Strong project and change management skills, familiarity with project management approaches and tools required
Strong communication skills with all levels of internal stakeholders and ability to influence others towards a common goal required
Active listening skills and ability to manage upwards and negotiate between conflicting stakeholders
Knowledge of Business / System Analysis in a structured environment
Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution