Put the World on Vacation
At Wyndham Destinations our mission is simple : to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime.
As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
POSITION REPORTS TO :
Supervisor Cash Management & Consumer Lending
POSITIONS REPORTING TO THIS POSITION :
KEY RELATIONSHIPS : Consumer Finance
PRIMARY OBJECTIVES :
At Wyndham Destinations our vision is to put the World on Vacation, in your position as the Cash Management and Auto Pay Officer, you will contribute to the achievement of the Consumer Finance Team’s objectives and goals through :
Ensuring that cash, banking and reconciling functions are processed in an accurate, efficient and timely manner in accordance with relevant legislation, regulations and service level agreements and
Providing support to the Consumer Finance Team, with the aim to providing a superior level of customer service to our customers with a focus on Cash flow and Reduction in Delinquency.
Ensuring that cash, banking and reconciling functions are processed in an accurate, efficient and timely manner in accordance with relevant legislation, regulations, milestones and service level agreements.
Actioning & resolving disputes in a diplomatic and professional manner.
Providing data entry and administrative support to Consumer Finance.
Administering Autopay for all portfolios.
Working directly with our owners to encourage Autopay and resolve any queries.
Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right :
Hospitality treating everyone like family
Engagement delivering our promise
Accountability owning our impact
Respect considering others in every interaction
Teamwork succeeding together
PRINCIPAL RESPONSIBILITIES : (Include but not limited to : )
Deliver outcomes against the department Service Level Agreements
Daily banking and batching of all account types / Multicurrency and Conversion
Reconciling all bank accounts and reports, made up of different currencies, and presenting this information to the company accountants at EOM on BD1.
Balancing batching versus banking.
Processing Payouts of Finance contracts and calculating discounts
Actioning Webciss requests
Provide maximum service excellence to both internal & external customers.
Data entry and maintenance
Add; edit; delete and maintain autopay for all portfolios. Process any associated adjustments and account maintenance.
Investigate and resolve issues that arise from data maintenance
Inbound and outbound communications with Owners
Ensure all audit requirements are met
Overflow general administration duties
Employees must ensure they comply with WDAP’s OH&S Policy, procedures and any reasonable instruction given by WDAP.
Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
Display Hospitality with HEART service to all internal and external parties.
Display innovation through inspiring, creating and improving processes and products.
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
KEY POSITION CRITERIA :
Previous experience in a similar role and / or experience in a bookkeeping / accounting role
An understanding of the regulatory credit risk framework under Anti-Money Laundering (AML) and Privacy Act Australia and New Zealand (Privacy).
Annual Training will be provided.
Excellent attention to detail and accuracy
Strong reconciliation and reporting skills with the ability to manipulate and import / export data
Working knowledge in handling cash, cheques, credit cards and EFTPOS
Working knowledge of cash allocation, daily balancing and currency conversion.
Ability to deliver to tight End of Month deadlines.
Be flexible and able to work under pressure in a fast- paced environment
Be able to efficiently multi-task and prioritise duties
Sound knowledge of Microsoft office including Excel, Word and Access
Ability to deal with a broad range of customers, including owners
Excellent time management, multitasking and organizational skills
Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced
Demonstrated commitment to continuous improvement strategies
Minimum typing speed of 50 wpm with a high degree of accuracy
Strong written and verbal communication skills
Ability to embrace growth and changing environment, actively supporting process improvement principles
May involve rotation to other functional areas of the department for training purposes
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community.
Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer wyn.
com, including the title and the location of the position for which you are applying.