Salesforce Technical Support Engineer
Accenture
Cebu, Philippines
2d ago

Job Description

  • Provide real time support to client for faster resolution of cases.
  • Conduct researches on complex cases, validates all cases to be escalated to Backline and contributes to Knowledge Management initiatives.
  • As a knowledge champion, s / he will be the focal point for communication, coordination and overall adherence to the SFDC knowledge management program.
  • Qualifications

  • Bachelors Degree in Information Technology, Computer Science or other relevant field
  • At least 3 years work experience, 6 months of SFDC support experience
  • Nice to have certifications
  • 1.Administration Essentials for New Admins-Admin201

    2.Advanced Essentials for Experienced Admins-Admin211

    3. Platform App Builder

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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