Deployment Project Coordinator - 138936
lexmark
AP, Philippines
6d ago

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer :

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!

    Responsibilities

  • Assist Project Manager (PM) in all phases of Implementation Project by driving and managing their own set of tasks and activities without requiring daily guidance and assignments from the PM
  • PMs are responsible to lead project meetings but DPC’s may be asked to initiate internal or customer-facing conference calls, take meeting minutes, update action items, or other activities in support of the PM
  • Place orders and monitor orders / shipments to ensure delivery according to project schedule
  • Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites
  • Resolve delivery and schedule issues between carriers and customers
  • Modify planned installation activities in response to changes in delivery schedule
  • Receive and interpret customer POs for hardware orders
  • Manage changes to deployment schedules including recognizing downstream impacts of changes
  • Participate in project calls and proactively identify actions needed with regards to changes in orders and installations
  • Manage customer return orders as well as pickup & disposal of old devices
  • Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-
  • time coordination between carrier, customer, and install partner

  • Manage complex interactions including changes, disruptions and other unplanned events while a technician is on site
  • Interface with customers and installation partners during installation
  • Work directly with Supply Chain on shifting installs, etc. based on order / availability issues
  • Work with customer personnel on gathering data for existing assets, confirm deliveries, and other general assistance as directed by PM
  • Role will require occasional overtime and weekend work based on schedule of customer rollout
  • Track (in Excel / Siebel) detailed order-to-invoice & returns data for all equipment shipped / returned / disposed, as required to invoice customer, manage inventory, and report daily project status
  • Track consumption of customer P.O.’s and process Lexmark hardware billing, when needed
  • Proactively support the PM in identifying and reconciling inventory discrepancies
  • Escalate issues promptly and proactively work with stakeholders to avoid / mitigate future issues
  • Document all meeting data as appropriate; provide regular status reports to all team members, client, and internal management as directed by the PM
  • Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.
  • g. delivery timeliness)

  • Manage deployment plan to ensure timely and accurate deployment according to customer approved schedule
  • Manage high-level MPS accounts as determined by DPC Account Matrix
  • Assist in training / supporting new PM’s and DPC’s
  • Provide process mentoring to newly trained PM’s and DPC’s
  • Provide fist line of support for business process inquiries from both new DPCs and new PM’s
  • Assist in training / supporting new DPC’s
  • COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :

  • Proficiency with Microsoft Office tools : Excel, Word, PowerPoint
  • Strong Excel skills particularly important (writing formulas, pivot tables, data reconciliation)
  • Excellent analytical, data reconciliation and problem solving skills
  • Excellent communication and customer service skills
  • Must be proficient in oral and written language of customer being supported as well as English
  • Detail oriented, self-starter
  • Able to work overtime and / or weekends to cover customer rollout schedule as needed
  • Apply
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