Deploy quality plan at the Business level in conjunction with the Business Excellence group to provide overall quality leadership to the site.
Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention.
Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence
Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
Engaging with Client process team and work on project that improve client processes and drive client value
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability / defects in critical business processes.
Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities / projects to drive results
Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement.
Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
Ability to motivate, counsel, and constructively deal with people at all levels
Graduate of a Bachelor’s degree
Must have 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
At least 10 years of experience in leadership position
Black Belt Trained or Certified with relevant experience in AI and RPA.
Experience in Business Transformation
Broad financial knowledge for budgeting, profit plan obtainment etc.
Knowledge of lean concepts and process
Strong communication and presentation skills
Strong ability to influence
Ability to think and drive strategic initiatives across a large span of operations
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