ITOPS Engineer
The Penbrothers International Inc.
Makati, PH
6d ago
source : Bossjob
  • Monitor and support the staging & production environment and core services
  • Identify, resolve or escalate any anomalies before any form of service degradation / downtime is experienced
  • Ensure that assigned or escalated requests to other internal teams or 3rd party service providers are adequately followed-up
  • Monitor and oversee all incoming service requests, alerts, events, and incidents
  • Proactively monitor the company’s data centers, infrastructure, and systems
  • Maintain and improve the NOC monitoring tools
  • Review monitoring data and present recommendations
  • Coordinate all communication for production incidents
  • Automate repetitive support processes
  • Assist in streamlining internal processes
  • Recommend improvements to solve any potential shortcomings
  • Has a Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or any related course
  • Has at least two (2) years of experience working in a similar support function
  • Has good knowledge of system and network management practices
  • Has exposure to technologies such as JIRA, Confluence, Zabbix, Grafana, Dynatrace, Graylog / Splunk, and Pingdom
  • Is familiar with Linux-based systems and has basic Linux CLI and SysAdmin skills
  • Has an ITIL Foundation Certification (an advantage but not a requirement)
  • Is driven and result-oriented; must be analytical and organized
  • Has strong customer focus and knowledge of IT Service Management standards and processes
  • Is excellent in both oral and written English communication
  • Is curious, responsible and committed
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