Experience Solutions Specialist
Company 81 - Manulife Data Services Inc.
Manila, Bicol Region, PH
4d ago
source : WHATJOBS

We’re thrilled to be named one of LinkedIn’s Top Companies to grow your career in Canada. The award is based on seven key pillars, each revealing an important element of career progression : ability to advance, skills growth, company stability, external opportunity, company affinity, gender diversity and educational background.

You can read more about this award here https : / / www.linkedin.com / pulse / top-companies-2021-25-best-workplaces-grow-your-career-canada- /

Manulife CEO Roy Gori and employees thank healthcare heroes working on the front lines during the COVID-19 pandemic.

Our mission

Decisions made easier. Lives made better.We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier.

Being part of this transformation is hugely exciting and offers talented, ambitious people an amazing opportunity to build a career.

If that sounds like you, then we want to hear from you.

Our commitments to you

Our commitments define our culture and are a big part of what makes Manulife such a great place to work.Values-first cultureOur values don’t just hang on a wall.

They inspire us and define how we work together every day. These are the values Manulifers live and breathe : We obsess about customers, think big, own it, share our humanity, do the right thing and get it done together.

Our values are who we are and we’re team Manulife!Boundless opportunityEncouraging the growth, development and success of our employees every day is how we will grow as a company.

So if you’re eager to learn new skills and move your career forward, we have the resources and opportunities to help you.

Continuous innovationWe’re transforming our company to be more digital and innovative so we can better serve our customers.

It’s a challenge we embrace every day. So if you’re looking to use your skills to develop next-generation technology, to re-imagine customer experiences and solve challenges, you’ll like it here.

Delivering on our commitment to Diversity, Equity and Inclusion (DEI)We are on a journey to address the needs of our diverse customers, employees and communities.

We are committed to inclusion everywhere. So if you believe in embracing DEI every day, you’re in the right place.Championing corporate citizenshipSociety’s challenges are our challenges, too.

That’s why we share our time, talents and financial resources with local communities around the world. If you’re inspired by meaningful change and are already committed to making every day better, you’ll have even more opportunities to make an impact here.

Diversity, Equity and Inclusion (DEI)

We define Diversity as all the ways we are human. Equity is the fair treatment, access, opportunity, and advancement for us all, regardless of our differences, and when we belong and thrive for all the ways that we are different, that's Inclusion.

Our DEI goals1. Reach 30% of women at the VP+ level by 2022.2. Increasing Black, Indigenous, People of Colour (BIPOC) representation in leadership roles by 30% by 2025.

3. Annually hiring at least 25% BIPOC talent in our Graduate program.Our Employee Resource GroupsEmployee Resource Groups (ERGs) are voluntary, employee-led networks dedicated to fostering a diverse and inclusive workplace while exposing members to meaningful personal and professional development opportunities.

Sustainability

Our sustainability strategy supports our mission of making decisions easier and lives better. Building on our history as a trusted insurer, long-term investor and good corporate citizen, our strategy incorporates input from external and internal stakeholders, our learnings from ongoing engagement with external sustainability associations, and our experience over the years in this space.

Our Sustainability strategy has four pillars : Our EnvironmentReduce the impact of our operations on the physical environment and invest in supporting the transition to a lower-carbon economy.

Our PeopleInvest in the health and wellbeing of our employees and continue building a diverse and inclusive workplace.Our Customers and ShareholdersManage our ESG risks and opportunities to benefit our customers, shareholders and employees, and operate in an ethical manner.

Our CommunitiesCreate measurable social impact by investing in the health and wellbeing of our communities

Working in Technology at Manulife

Find out what it is like to work in technology at Manulife and what we have to offer.

Company details

With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

10,000+

Banks and Financial Services

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The HR Employee Experience team creates experiences employees love by utilizing cutting-edge technology and tools to enable personalized, curated experiences in the moments that matter.

As an Experience Solutions Specialist , and member of the broader Employee Experience team, you will work together with the global HR Business Partners, Recruiters, and other HR colleagues to provide the best HR service for our employees and managers.

You are passionate about delivering high quality, personalized customer service. Leveraging your technical acumen across HR Systems and your HR functional knowledge, you provide guidance to end users and oversee access management, transactional processing of tasks, including ongoing auditing, and the data control and maintenance of our HR systems , ensuring compliance and accuracy of employee data in our HCM systems , globally.

You are always looking for ways to innovate and improve the employee experience, promoting and advocating for our technology.

You are plugged in to what’s happening in our HR Systems through vendor resources including community of best practices, peer networks, etc.

You embrace a learning mindset and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.

You are open and inclusive and celebrate diverse opinions.

Responsibilities :

Support high volume, time-sensitive tier II cases from our clients and service center in alignment to SLAs

Provide day-to-day troubleshooting, data management and process security requests for our HRIS (Workday)

Process mass uploads (EIB) requests and diagnose errors and integration failures across our various HR Systems

Provide day-to-day support to user transcripts and learning objects available in our learning management systems (Cornerstone and Edcast)

Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity

Support HR cyclical processes, projects, and vendor release testing, as required

Participate in end user training on our HR systems and processes

Identify and analyze trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.

Ensure SOPs and process documentation are updated or created for any new work acquired

All other duties as assigned

Qualifications :

Bachelor's Degree in Human Resources, Management Information System, or equivalent work experience

3+ years of experience working in the HR field supporting HR Systems.

Workday and Cornerstone (Compass) knowledge / experience required. Experience with Fieldglass, Edcast, Salesforce, Service Now, and or Jira, an asset

Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Access, SharePoint, with a willingness to learn and master other software programs as needed

Strong analytical, quantitative, and problem-solving skills and the ability to accurately collect information to understand and assess clients’ needs in a timely manner

Ability to prioritize workload and provide timely follow-up and resolution

High integrity, sound judgment and discretion regarding the handling of confidential information

Attention to detail & accuracy a must

Highly self-motivated, self-starter with the ability to work independently

Flexibility to handle changing work demands

Ability to learn and effectively use new technologies

Fluent in written and spoken English with strong verbal and written communication skills to interact with functional and IT clients

Willingness to work on rotating schedule (including night shift for North America support)

Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere?

What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife global

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