MDI and Novare Technologies’ System Administrators and Solutions Engineers provide onsite support in the deployment, configuration, installation, troubleshooting, and upgrades of local or offshore projects of the company’s clients.
At MDI and Novare, they work together with the Solutions Consultants, Business Analysts and Project Managers to work towards shaping next generation technologies that could cater to various industries and clients.
You will be exposed to different projects that will challenge your mental ability and to different clients that will surely hone your inter-personal skills.
Roles and Responsibilities
Provides onsite support for clients (carriers or end-users depending on project being handled) should problem could not be resolved remotely or by Support Engineers
Assists in the product demo to prospective clients and addressing of technical questions or concerns put forth by clients’ IT personnel
Performs onsite deployments and systems integration from setting up of server to installation, testing and maintenance of service
Assists in the research, sourcing and implementing of resolutions to issues
Coordinates with technical counterparts in the course of troubleshooting of systems
Provides documentation and reports on tasks or issues handled
Be on call 24 / 7; Provides onsite support during off hours should the need arise (with prior approval from manager)
Provides accomplishment reports regularly by using the ticketing system
Performs other duties as assigned by management from time to time.
Creates macros or scripts to automate system and monitoring applications.
Assists the Solutions Consultants on BES training to clients
Bachelors / Masters Degree in Computer Science / Information Technology, or equivalent experience preferred
At least one year related work experience
Technical / Functional Skills. Refers to the skills directly required for the competent performance of the job. Good working knowledge of OS (Windows Servers, UNIX : Linux / Solaris, etc.
Application Server administration and deployment (Glassfish, Websphere, JBoss, tomcat etc. ) Mail servers (MS Exchange, Lotus Domino, Sendmail and / or Postfix) Competent knowledge of network administration Competent knowledge of SS7, CIMD2 and other GSM protocols Basic knowledge of mobile architecture and / or technology
Non-Technical / Non Functional Skill. Problem Solving skills Must be able to think analytically to provide resolution for problem / issues at hand Communication skills Must be able to effectively communicate with clients, technical counterparts and all levels of staff verbally and in writing.
Good Customer Service Must be able to handle effectively irate clients an peer pressure.
Behavior / Attitudes. Refers to the values, behavior, and attitudes expected to manifest during the course of work in terms of work complexity, interpersonal relationships, and work pressure.