Duty 1 : Technical Writing
Edits documents (e.g. Operating Manuals, Bulletins, Product Data Sheets, Quick Installation Guides, Proven Results, etc.
writings, and illustrations based on the organization’s product information and specification provided by product experts and engineers using the standard document templates
Prepares guidelines for Emerson Branding concepts and design for consistency. For both internal and external customers.
Edits and lay outs translated documents to align with the English documents
Provides inputs on updating technical document templates and process improvement
Performs internal quality check on technical documents requests. (Standard / Checklist)
Updates Technical Documentation Request (TDR) in SharePoint Tool site
Performs basic graphics editing i.e. graphic enhancement, layout, adding, trimming of photos
Maintains the photo library and other design assets
Maintains a portfolio for reference of prospective clients
Performs internal quality check on documentation / graphic requests (Standard / Checklist)
Duty 2 : Project Support
Assists project owner in gathering, analyzing and clarifying customer requirements; uses technical knowledge to gauge complexity of the request
Leads project milestone and gate reviews
Creates project scope and timeline for small projects
In case of differences, negotiate with clients for small applications
Develops simple modules, prototypes or mock-ups
Duty 3 : Metrics, Reporting and Analytics
Conducts research to gather qualitative information (check product specifications and information) from internal sources that will be used for analysis.
Report Scoping and Planning
Creates histograms, charts, summaries as necessary to aid in easy interpretation and better provide decision support to the Integrated Marketing team
Report Generation, Analysis and Maintenance
Designs, tests and proposes improvement to reporting process optimization
Duty 4 : Continuous Improvement & Innovation
Identifies continuous improvement project ideas.
Maps processes as part of the procedure documentation
Duty 5 : Training and Development
Adapts training syllabi, course outlines, lesson plans and content of existing materials (e.g. presentations, evaluation tools, etc.
for Technical Writing Specialist training courses for specific audience / scenario
Conducts intermediate / comprehensive training on technical software tool usage
Bachelor’s / College Degree in Marketing, Communication Arts, English or equivalent
Job Related Experience
3 years related experience in technical writing or creation of marketing collaterals (Bulletins, Instruction Manuals, Brochures, Flyers, etc.)
Proficient in MS Office applications (e.g. MS Word, MS Excel, MS PowerPoint, MS Outlook, etc.)
Intermediate technical capability on Adobe products (e.g. Photoshop, InDesign, Acrobat, Illustrator, etc.)
Communication skills (oral & written)
Organizing and planning skills
Time / work management
Problem solving skills
Presentation / Facilitation skills