Platform Support Specialist
Manila, Philippines
6d ago

Responsibilities :

Installation, Administration, configuration, and support of Hybris multichannel commerce software and solutions, including base applications Apache, Tomcat, Solr

Working closely with technical account managers, Project Managers, partners, customers, and operations on environment buildouts, enhancements, optimizations based on requirements and sizing assessments

Ensuring a sustainable high quality of service for customer sites by collecting and monitoring key metrics, and proactively planning required changes and improvements to the overall system

Troubleshooting and finding resolutions to complex technical problems across multiple tiers web servers, application servers, database, search cluster, integrations, automation platform

Providing 2 and 3 level incident management support under ITIL based on your expert knowledge of the Hybris platform and based on your expert knowledge of the Hybris platform and base technologies

Planning, reviewing and executing system changes under ITIL

Application performance diagnosis and tuning using APM tools like Dynatrace

Performing of automated tests, evaluation of the results and application of changes to systems

Providing and maintaining technical documentation

This role requires availability to on occasion work flexible hours, as well as participation in off hour on call support rotations



Bachelors Degree in Computer Science, Information Technology or other relevant fields

Expertise in deploying and managing Java applications on Apache Tomcat

Apache webserver and Tomcat app server administration and troubleshooting skills

Tomcat App Server

Linux administration experience in Debian, RedHat, CentOS, or SLES

Programming or scripting experience in Java, sh, bash, sed, awk, ruby, python, perl, regex

Linux administration experience

Basic understanding of Multi-Tiered Web Application Architectures involving below items. High level understanding of how below items communicate with each other, like in which order, on which ports or protocols HTTP, HTTPS, AJP

Ability to work under pressure and continuous pushing from the project manager and technical account manager side

Ability to multitask and prioritize tasks under stressful conditions

Good English skills verbal and written

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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