Salesforce Administrator (Managed Service) - Digital Customer - Philippines
Deloitte AU
Cebu City, PH
2d ago

This role sits within Customer and Marketing. With a track record of collaboration and integration, Deloitte and Salesforce can help organizations in their efforts to achieve their business goals, whether it's through social, mobile and open collaboration in the call center, or enhanced data analysis and interaction with clients.

We're at the forefront of social computing, and together, we transform customer journeys and drive value by helping clients create the business processes and a computing foundation needed to succeed in today’s customer-centric world.

As a Salesforce Administrator in our Managed Services team, you will be responsible for supporting customer-focused solutions in the Salesforce technology stack.

By supporting innovative, challenging and complex implementations, this role will see you specialize in the resolution of salesforce queries relating to existing implementations.

Through the resolution of these client issues, you will identify enhancements, upskill end users and advise on recommendations.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters.

In addition to living our purpose, Consultants across our Firm are expected to :

Understand the expectations set and demonstrates personal accountability for keeping own performance on track.

Understand how our daily work contributes to the priorities of the team and the business.

Demonstrate strong commitment to personal learning and development.

Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.

Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

Enough about us, let's talk about you

If you are someone with :

Bachelor’s degree in Computer Science or Information Technology or equivalent

4 years of experience in Platform Management with Salesforce as an administrator or Senior Administrator

Proven experience implementing Salesforce configuration changes including (but not limited to) : Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Experience working alongside Salesforce developers to diagnose and rectify APEX, flow and custom code issues. This includes review and interrogation of debug logs, change history logs and setup audit trails

Proven ability to perform level 3 investigation and resolution of incidents and develop solutions for minor change requests

Experience working within an incident management frameworks and tools to review and prioritize defects

Experience assisting with troubleshooting API and integration issues with different applications e.g. MuleSoft or Azure

Experience with Dataloader, Workbench or other bulk import tools for Salesforce

Experience building and deploying functionality between sandbox and production environments

Proven experience in problem solving and ITIL practices for software support services

Working knowledge of API's, Salesforce communities and flow is desirable

Ability to present alternatives outcomes, propose solutions and ’think outside the box"

Certification in Salesforce Administration, Salesforce Advanced Administration a must

Certification in Salesforce Platform App Builder would be a standout

Business Analyst experience highly desirable but not required

An ambition to support innovative, disruptive business transformations

Good communications skills, attitude and ability to interact comfortably with both business users and technical team are mandatory

Understanding basic Software and Project Management life cycle are essential

Exhibit good team player spirit and promote collaboration

Strong passion for technology, attitude for learning and a commitment for excellence

Experience in Consulting is highly preferred

What We Offer

Flexible work arrangements - work in a way that suits you best

Rewards platform - your hard work won't go unnoticed at Deloitte

Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.

Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression

Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

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