Identity & Access Management
Manila, Philippines, PHL
5d ago

What if you could support the solutions that will impact the way the world communicates.

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work.

That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies, and customers together

As a member of the RingCentral IT team , you’ll work across every department in the company to develop and deploy innovations that power efficiency, deliver insights, and improve the flow of company data.

It’s a team built to grow with change and a magnificent place to build a career with lasting impact

We’re as proud of our working environment as we are of our market success.

You’ll find all the training, opportunity, and resources you could ever want here - with all the work / life benefits you expect, and none of the micromanagement

RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.

We’re not just changing the nature of communication and collaboration. We’re winning, together.

RingCentral is looking for an Identity & Access Management Administrator who will be responsible for delivering exceptional, high quality, professional Identity and Access Management (IAM) services for RingCentral.

This position is responsible for implementation, operations, and support for RingCentral’s ITAM solution which includes but not limited to fine grain access controls, policy driven security, identity governance, access management, privileged access management, user provisioning / de-provisioning, and federation.

He / She will also be expected to recommend and implement improvements to the IAM services providing input to the company’s IAM roadmap and strategies, develop and maintain scripts and automations, process improvement, create and / or update documentation, and reporting.

Responsibilities :

  • Implementation and operations of IAM services.
  • Provide technical and management expertise with implementing and operating IAM solutions and directory services.
  • Develop governance and oversight to effectively deliver and handle RingCentral’s IAM services
  • Assess the current state if the Identity & Access Management environment and recommend improvements
  • Participate and contribute to the development and execution of the IAM strategy and roadmap
  • Design and engineer IAM tools, capabilities, and services.
  • Produce IAM services metrics and work closely with all relevant parties to improve RingCentral’s security posture
  • Pro-actively coordinate with all parties associated with the IAM environment and work with global IT leadership to identify, recommend, develop, and implement solutions
  • Implement IAM solutions working with IT Engineers and relevant vendors and / or internal RingCentral departments on IAM solutions and processes to enhance and optimize the support provided to RingCentral personnel.
  • Works pro-actively with Human Resources, Security and internal IT teams to ensure access is ready by day one for new personnel providing input into continuous improvement in the onboarding process.
  • Managing relationship with IT vendor to ensure inventory is in place to meet expectations.

  • Track, maintain, and create key metrics and client satisfaction measures focusing on the continuous improvement of the service.
  • Leads or participate in projects relating to ensuring successful delivery and support of IAM Services.
  • Ensure global standards, documentation, and processes for IAM Services are created, deployed, and kept up to date.
  • Ensure compliance with corporate policies, ISO, HIPAA, SOX, Security and represent IT in response to internal and external audits.
  • Focus on improving service delivery through effective use of ITIL methodologies, best practice, and industry standards.
  • Provide exceptional and proper 24x7 support of the services,
  • Qualifications and Skills :

  • Bachelor's degree in Information Technology, CS, MIS, Business, or related field
  • 3 years or more in Identity and Access Management administration, operations, and / or support
  • Experience building, implementing, and operations / support of IAM relevant technologies such as; SailPoint, One Identity, Omada, and / or Saviynt.
  • Proven record of troubleshooting, problem solving, maintaining and supporting IAM services
  • Ability to work across and manage distributed teams
  • Experience supporting and recommending improvements to IAM services.
  • Demonstrated ability to define and report against critical metrics and key performance indicators
  • Ability to work with little or no supervision from direct manager
  • Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.
  • Demonstrated analytics and problem solving skills
  • Excellent customer service and communications oriented skills with the ability to handle critical and challenging support situations with a calm and methodical approach.
  • Self-motivated individual capable of working in a face-paced, dynamic environment
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Strong documentation skills
  • Excellent written, verbal, and presentation skills
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