Details : Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers?
Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company?
Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! Stefanini, a global IT Optimization & Services Provider with over 24,000 employees in 40 countries, is seeking someone with excellent technical acumen and the client-minded personality to match.
If you are dedicated, accountable, honest, and focused, we want you to become a part of a team that shares similar values with its customers.
We need you as a direct-hire ServiceNow Consultant to join our ServiceNow practice. You'll be working from your home office but reporting into our North American headquarters.
Stefanini's ServiceNow practice is rapidly growing and is adding an additional Consultant to our ServiceNow team. As a ServiceNow Consultant you represent our practice every single day by advising customers and translating their business requirements into technical solutions.
You will be joining a highly dynamic, global team that constantly collaborates and strives to shape the future of our customers.
Key Job Responsibilities & Essential Functions
Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant
Summary of Qualifications
Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
Proven capability to work well under pressure and within tight deadlines
Dedicated leader recognized for team building skills and amazing client service
Deep knowledge of ServiceNow architecture and concepts
Experience implementing and maintaining service management processes and tools
Experience working closely with SME"s, project managers, and process owners to collect business requirements
Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
Knowledge of Agile / Scrum methodology
Job Requirements Details :
Minimum 3 years of ServiceNow development / administration experience
ServiceNow Certified System Administrator - required
Additional ServiceNow Certifications - highly desiredCertified Implementation Specialist - ITSM (or any other module / suite)Certified Application Developer
Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
Deep technical and process knowledge of key ServiceNow modules and concepts must includeCMDB and Configuration ManagementIncidentChangeProblemService CatalogService RequestsService PortalNotificationsSurveys
Expertise in ServiceNow Development and Administration techniques : Server / Client side scriptingRequest Fulfillment workflow developmentUI Policy developmentBusiness RulesUI PagesUI ActionsACLs
Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniquesREST APIsFile import - Import sets / transform mapsOrchestrationLDAP integration
Experience working in an agile environment utilizing Story / Defect methodology
Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
Some experience working on projects outside of core ServiceNow ITIL / IT Service Management processes (CSM, ITBM or GRC) would be a plus
ITIL V3 certification preferred