To manage the transport operations process and organization thru effective planning and execution of inbound materials and outbound customer deliveries, monitoring delivery status and customer receipts ensuring accuracy, timeliness of execution and agreed levels of customer service and satisfaction
Work Location : Maysan, Valenzuela
Work Schedule and Set up : Office based, 6 days / week ; Shifting Schedule - 7am - 4pm and 1pm - 10pm
Plan, lead, organize transport operations and teams
Prepare weekly and daily transport requirements plan to meet volume objectives
Evaluate required transport equipment and other resources; ensure availability of eqpt to meet movement volumes
Ensure transport processes adhere to SOP and established controls
Ensure courier deliveries are done as scheduled and meet service level agreements
Directly supervise transport teams and coordinators including admin tasks
Lead problem solving efforts to continuously improve transport performance
Report on transport and courier performance vs plan and / or other required KPIs
Review and ensure maintenance of accurate data regarding the transport service providers, couriers, delivery vehicles, ship-to addresses, etc.
Take corrective actions to resolve issues impacting customer deliveries from system capture to receipt of delivery
Coordinate and communicate to Sales and Marketing any impact arising from transport availability issues
Contribution to team meetings and decision making
Performs other duties as may be assigned
QUALIFICATIONS With bachelor’s degree in Business Management, Industrial Engr or SCM / Logistics. With minimum of 5 years as supervisor or team lead in the same capacity.
Relevant experience and industry practices related to Transport Logistics and Customer Service is preferred. Preferably from industries of consumer electronics, specifically on mobile, electronic gadgets and appliances.
Above average analytical, interpersonal, and organizational skills.