Have extensive experience with and a deep understanding of the Salesforce platform.
Have excellent analytical, technical aptitude and enjoy solving problems.
Be innovate and look to improve on existing processes.
Implement complex business processes using workflows, process builder, approval processes, and flows.
Customize applications, including page layouts, fields, tabs, and business processes in Lightning Experience.
Manage configuration changes in a sandbox environment and move data between environments using continuous delivery / integration tools such as Flosum.
Deploy new and manage existing Salesforce apps.
Build and manage complex dashboards, views, reports in Salesforce standard and custom objects.
Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
Work with various Salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
Identify and recommend areas within Sales and Customer Services processes that can be improved via systems enhancements and automation.
Define object- and field-level security. Maintain role hierarchies and sharing rules to restrict access to users.
Provide day-to-day support and guidance to end users to enhance and increase their knowledge of Salesforce, Communities, CPQ, FinancialForce PSA and RemedyForce.
Bachelor's Degree in Computer Science, Information Science or related technical field experience.
5+ years demonstrated skills and knowledge in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform
Salesforce Certified Advanced Administrator certification required.
Certified Platform App Builder certification preferred.
Experience with Salesforce Communities required.
As the leader in cloud contact center software, Five9 is constantly looking for the very best people to help drive our products and our business to the next level.
Whether you're an experienced candidate or a top university graduate, Five9 has a place for you.
Experience with Salesforce CPQ a plus.
Experience with FinancialForce PSA a big plus.
Join a company that has tripled annual revenues each of the past three years and is acknowledged by industry analysts as the pioneer in the next generation of cloud contact center solutions.
Five9 offers competitive compensation and benefits packages, and an opportunity to join the number-one team in the industry.
Custom objects, custom fields, field dependencies and validation rules.
Custom record types, page layouts, workflows, process builder and approval processes.
Profiles, permission sets, sharing rules, and implementing role hierarchies for system security design.
Custom reports, custom report types and dashboard.
Debugging and troubleshooting business process issues.
Testing and deploying Salesforce declarative deliverables.
Salesforce data structures and custom data modeling, including data normalization.
Note : Five9 does not accept candidates from staffing agencies without a current agreement in place. Our vendor list is closed for this year.
Data cleanup methods and tools, including standardizing, verifying, de-duplicating, importing and generally manipulating Salesforce data.
Excellent analytical, technical aptitude and ability to solve problems.
Strong verbal and written communication skills.
Motivated self-starter with excellent work ethic and team-first attitude.
Ability to work both independently and as a member of a cross-team project group with minimal supervision.
Excellent time management and organization skills with a very keen attention to detail.
Stays current on existing and emerging development tools, platforms, and delivery models.
Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
Always looking to innovate and improve upon existing processes.
Deeply passionate about helping others.