SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
EXPECTATIONS AND TASKS
The Centralized Deal Support ( CDS ) team in APJ acts as the deal support center for SAP’s Sales team across Asia, Pacific & Japan ( APJ ) and Greater China ( GC ) regions.
Supporting them with deal shaping, deal approval, contract creation and various other activities related to Software licensing.
The Team supports and processes transactions with small and medium-sized enterprises as well as large corporations.
Review deals : Ensure details are complete and correct, and deal complies to SAP policies and guidelines : this may involve collaborating with local market unit colleagues from Sales, Pricing, and Revenue Recognition in order to shape the deal to avoid any revenue deferrals.
Contract preparation : Responsible for preparing contract documents from template and adding / drafting language for deal specifics.
Order forms, support agreements and amendments are prepared for both new and existing customers and cover different lines of business including on premise software licenses, cloud services, software support, consulting and training.
Contract management : Maintain SAP’s contract records and contract related data in SAP’s contract management system
Answering queries from internal customers.
Validation : Review returned contracts prior to booking for compliance with internal policies and controls.
Assist booking teams to ensure on time processing of customer sales orders into SAP systems.
Anticipate issues and use professional judgement to initiate actions to resolve them.
Work to deliver tasks within the team’s Service Level Agreement
Accommodate quarter-end and year-end deadlines and respond to spikes in workload from the Sales team
Use SAP technology for reporting, monitoring and managing Deals and other transactions end to end.
Contribute ideas to drive efficiency and process improvements.
Support special projects.
QUALITIES needed to be successful in the role
Strong attention to detail : Need to be able to spot errors, omissions, inconsistency, and ambiguous language
Thorough : Make sure nothing slips through the cracks
Organized : Multiple transactions need to be managed simultaneously, Deal reviews and contract preparation often require input from others so the ability to keep track and follow up to ensure deals progress is critical.
Ability to manage expectations and prioritize : Multiple deals can be categorized as urgent and colleague need to be able to manage expectation and prioritize tasks according to guidelines.
Effective communicator : Ability to prepare clear and concise communication, written and oral.
Adaptable : SAP is a dynamic, growing company and things change.
Excellent stress management : Ability to work within a high-pressure environment
Ability to be proactive and work autonomously
EDUCATION AND QUALIFICATIONS
Minimum upper-intermediate written and spoken Mandarin and English
Minimum Tertiary qualification from University or College
Bachelor’s degree in business, Law or Economics is an advantage
Good command of MS Office (Excel, word and Outlook)
Preferably 1 year or more experience within bid management, process management, procurement, software licensing, contract administration, business or sales operations
Working experience within a shared service center environment (preferred)
Experience with SAP systems is a plus