Order Management
Kuehne Nagel
Cebu City, Sebu, Philippines
3d ago


Your Role

To manage the day to day activity of an order management control tower, implemented to chase and escalate order exceptions for a retail client.

Your Responsibilities

  • Identify Unverified, Failed Verified, Unbooked, Unshipped and Late Shipped orders in KN Login (company system);
  • Extract Unverified, Unbooked and Unshipped orders and follow up with suppliers;
  • Extract Failed Verified orders for Quantity, Port of Loading, Handover Date and Value and challenge supplier to accept order within agreed tolerances;
  • Update orders in KN Login where suppliers have accepted within tolerance;
  • Capture reasons from suppliers for Late Verification, Failed Verification, Unbooked, and Unshipped orders and escalate where necessary using agreed escalation process;
  • Run and send agreed reports to customer, not limited to but including : Late Shipment and Large Scale Change reports;
  • Maintain professional relationships with supplier contacts for the above processes;
  • Update KN Login (company system) on suppliers behalf in the event the supplier has no access or has made an error.
  • Your Skills and Experiences

  • Bachelor's Degree in logistics / transportation, Computer Science or Business is required
  • Experience in Logistics, Finance, IT or International Trading is an advantage
  • Good communication skills
  • Experience of shipment management systems
  • Understanding of purchase order management terminology
  • Proficient in MS Excel
  • Good Reasons to Join

    We offer opportunities where you can grow your expertise,shape processes and deliver innovative solutions. We arecontinuously growing our local and global network and ourproduct portfolio creating career opportunities in differentfields of work worldwide.

    We deliver high quality solutions toour customers and are proud to be a leader in the logisticsindustry.

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