Supervisor, Customer Service
B/E Aerospace
Tanauan, Philippines
5d ago

Date Posted : 2020-09-03-07 : 00

Country : Philippines

Location :

Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Primary Responsibilities :

  • To recruit, motivate, retain, develop, and supervise an appropriately skilled team of Senior Customer Service Representatives.
  • Determine staff hours, number of personnel, and parts and / or equipment required for service inquiry.
  • Assist with training of a team of Customer Service Representatives.
  • To communicate positively, professionally, and promptly with customers and internal functional groups.
  • Create a service centre environment where teamwork, empowerment and trust are encouraged through coaching, performance measurement and people development to meet the company values.
  • Drive improvements in service performance, as measured by customer satisfaction, operational measures and productivity, by deploying best practices and ensure appropriate measurement and monitoring is established.
  • Generate a strong focus on customer retention and development, targeting and measuring team performance on business protection and growth.
  • Drive continuous improvement in customer service process and standards as measured by Key Performance Indicators.
  • Establish and implement continuous process improvement by monitoring customer interactions and by obtaining direct customer feedback on the standards of service delivered by the service centre.
  • Develop positive relationships with key internal and external customers and suppliers (e.g. sales and marketing, operations, MIS) in order to ensure that customer service targets are achieved.
  • Ensure that complaints are resolved promptly to the customer’s satisfaction and handled at the point of customer interface.
  • Ensure proper utilization of resource to optimize productivity and minimize waste.
  • Forecast and manage the operating budget for the area of responsibility.
  • Contribute to the work of the other areas of the Customer Service group to ensure that both functional and process goals are achieved.
  • Support finance in invoice resolution.
  • Monitor Accounts Receivable balances for all customers and act as the primary interface between A / R and the customer.
  • Basic Qualifications :

  • Bachelor’s degree OR
  • In absence of a degree, 4 years of relevant experience is required.
  • Supervisory skills working within a customer facing environment.
  • Coaching and people development
  • Experience resolving customer complaints and problems.
  • Previous work within an office environment and team management.
  • Leadership and strong interpersonal skills
  • MS Word, Excel, PowerPoint proficient
  • Strong numerical, written, and verbal communication and reasoning skills
  • Strong presentation skills
  • Preferred Qualifications :

  • Manufacturing and Supply Chain experience
  • Customer Account management experience
  • Good working knowledge of aviation and aerospace industry.
  • Experience using SAP ERP software
  • Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

    Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

    At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success.

    The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally.

    We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience.

    Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction.

    If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

    We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying.

    Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers.

    We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy.

    Join us as we take flight!

    Collins Aerospace Diversity & Inclusion Statement :

    Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers.

    We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

    WE ARE REDEFINING AEROSPACE.

    Some of our competitive benefits package includes :

  • HMO and Dental Coverage
  • Tuition reimbursement
  • Life and group insurance
  • Shuttle Service
  • Meal Allowance
  • Retirement Benefits as early as five years
  • And more!
  • Raytheon Technologies is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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