As a part of EUTSD future strategy to modernize our tools and operations, we are building capabilities around O365 and Workspace One.
This role will be accountable to lead Email and mobile operations in non US business hours, which includes leading P1 / P2 incidents, product upgrades, vendor management etc.
Business Metrics : 100%, Service availability, 90%, incident resolution within SLA With O365 and Workspace-one transformation, demands a strong leadership presence to support follow the sun model operations.
This leader position works closely with the US functional manager to support O365 and Workspace one service from 6 PM CST to 6 AM CST.
Positions in this function include those who monitor and operate a computer and peripheral equipment : review, analyze, and modify programming systems including encoding, testing, debugging, and installing for large-scale computer systems.
Evaluate system specifications, input / output processes, and working parameters for hardware / software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects / existing applications, timely completion of scheduled jobs, and overall operating systems.
Also includes overseeing the environment’s health and facilitation of high severity incidents to improve the state of service availability and continuity.
Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc.
problems and take corrective action as required. The impact of work is most often at the operational or local business unit or market level.
Primary Responsibility :
Required Qualifications :