Fraud Specialist
Wells Fargo Philippines
Taguig, PH
1d ago
source : Workbank

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo India and Philippines

Wells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Consumer and Small Business Banking (CSBB) group brings together the company’s robust payments platforms, digital capabilities, online, mobile, and phone channels, and innovation teams.

CSBB also invests in research and development and strategic partnerships to design and build next-generation products and customer experiences.

CSBB teams at WFIP provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us serve our customers more effectively and efficiently.

Wells Fargo Virtual Channels (WFVC) is part of CSBB business division. WFVC serves consumers and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).

We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs and more.

WFVC serves over 27 million customer interactions annually through digital and contact centers.

About the role

Functions evaluated may cover one or more of the following areas : underwriting, regulatory compliance, fraud, fair lending, and servicing.


  • Performs voice function
  • Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and / or senior business leaders.
  • This may include a review of in-process, closed or canceled single loan / credit exceptions, applications, claims, files and / or on-line transactions, etc.
  • individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms / conditions, insurer guidelines, investor requirements and / or government regulations or to perform remediation activities.

  • Performs intake to determine the appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc.
  • creating correspondence as needed, processing complex and / or corrective transactions on-line (including monetary and non-monetary actions).

    Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution / negotiation of sensitive and / or time-critical matters.

  • May serve as an intermediary to resolve disputed matters; negotiates and enact settlements.
  • Recommend standards, policies, and / or procedures to correct deficiencies.
  • Ensures identified risks and / or problems are clearly documented.
  • Other duties may include project work to identify / implement process improvements, the performance of ongoing reviews as needed.
  • May generate reports and summarize results.

    Market Skills and Certifications

  • Completed at least 2 years of tertiary education
  • Has at least 2 years of Contact Center experience.
  • Excellent communication skills.
  • Willing to work in shifting schedules.
  • Willing to work in the McKinley BGC office.
  • We Value Diversity :
  • At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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