Job Description :
Sutherland is seeking a reliable and experienced trainer to join us as an Associate Instructional Designer . We are a group of hard-working and energetic individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Associate Instructional Designers in this role get to :
Develop training materials : Script training content. Review and apply required changes to meet standards. Communicate with SME to validate changes.
Collaborate with the project team to meet project requirements.
Participate in implementation : Schedule and deliver train-the-trainer sessions. Identify the items that need to be available before, during, after training and receive confirmation from the training delivery owner that all technologies and facility requirements are enabled or prepared.
Conduct training evaluation : Evaluate the training to determine if the objectives were met using Kirkpatrick’s Four Levels of Evaluation.
Check L1-L4 results, lessons learned, and implementation issues log.
To succeed in this position, you must :
Have expertise on the ADDIE and SAM process, Bloom’s Taxonomy, and other relevant instructional models
Have excellent written and verbal communication skills
Have experience in writing training materials
Have strong facilitation and classroom management skills (preferred, but not required)
Have knowledge of adult learning principles, constructivism, and other learning theories
Have experience developing multiple projects at one time successfully even when those projects may fall outside of core responsibilities
Have demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions
Have strong interest and commitment to customer satisfaction and delivering world-class customer service
Develop required materials as stipulated in the project’s statement of work (classroom training, virtual training, self-paced, or e-learning courses)
Evaluate the training to determine if the objectives were met using Kirkpatrick’s Four Levels of Evaluation
Have a minimum of one year experience in customer or technical support service or business process outsourcing (BPO) environment
Have a bachelor’s or college degree with a minimum of two years’ experience in learning and development environment focusing on training curriculum design, development, and delivery (equivalent education or experience may be substituted for any of the above)