Business Support Associate
Wells Fargo
Manila, Philippines
3d ago

About the Role

Internally known as Business Support Associate 1. He / She is responsible for providing routine to moderately complex technical support for a business unit.

Is the first point of contact for technical issues and initiatives related to all systems, tools and applications used by the work group.

Responsibilities :

  • Duties are varied and include user access and other security administration issues, production support and troubleshooting, application maintenance, monitoring and / or balancing
  • Supports application installations and upgrades
  • Coordinates and executes User Acceptance Testing, assisting in writing test scripts
  • Participates in BCP activities
  • Documents user application procedures, updating as changes occur
  • Conducts and may develop user training
  • Participates in user needs assessment and works with technology partners on business requirements and specifications
  • Monitors and coordinates proper maintenance and / or replacement of user equipment
  • May be responsible for routine database maintenance and reporting
  • Market Skills and Certifications

    Qualifications :

  • Bachelor’s degree (preferably in Information Technology, Engineering, Computer Science or any related field)
  • 1 to 3 years relevant working experience in information security and / or access or identity management, technical support
  • Excellent English comprehension, written and verbal communication skills, and interpersonal skills
  • Effective organizational, multi-tasking, and prioritizing skills
  • Solid problem solving skills and research
  • Strong Organizations skills - detail oriented
  • Customer Service focus with experience in active listening, eliciting information, comprehending customer issues / needs, and recommending solutions
  • Basic knowledge and understanding of IT processes and technologies
  • Highly motivated individual who is able to work well independently and in a team environment
  • Ability to recognize and escalate issues to management for any process breaches
  • Ability to multitask to accomplish tasks and meet deadlines effectively
  • Ability to work quickly & accurately while maintaining acceptable standards of workmanship
  • Flexibility to stretch to accomplish projects timely
  • Sound risk management mindset and good understanding of compliance
  • Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
  • Amenable to work on US shift : 9PM to 6AM
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