Real Time Analyst
TaskUs
San Fernando, La Union, Philippines
3d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

  • So what does a Workforce Planner (Real Time Analyst) really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand;
  • and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics.

    You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance.

    So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top notch!

  • So, it’s time to imagine what it’s like being a Workforce Planner (Real Time Analyst) . Imagine that you’re an orchestrator, aligning with numerous programs to optimize employee productivity;
  • coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team.

    You will monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability.

    As you tackle your new tasks for the day, you know that it will lead to one thing : you must be effective in driving staffing forecasts that are best for our people and our business.

    As a Workforce Planner (Real Time Analyst) , you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements.

    Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.

    What else? You will publish over / under snapshots, and create action plans that would either address any staffing gaps or minimize overages.

    You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.

    So, do you have what it takes to become a Workforce Planner (Real Time Analyst) ?

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form