Company Profile : A contact centre providing multilingual customer service to clients located in China and the USA. This BPO has been serving several numbers of clients including The Iconic Brand for streetwear.

The company is supporting the fans and customers of this leading luxury streetwear brand. Known to be expensive and luxurious, many of its buyers are coming from different countries.

Position : ?Mandarin Online Shopping Customer Care

Location : Malate Manila

Salary : ?Php 90,000-Php 110,000

Schedule : Shifting Schedule with 2 days off

Work from home with Laptop Provided

Responsibilities :

Provide exceptional service to an upscale international clientele via email and telephone

Offer assistance and solutions that will result in increased customer satisfaction

Understand the customer’s situation and provide the best possible resolution

Perform ad hoc duties as needed

Informing Chinese customers on how to place an order online

Assist in customer’s cancellation of luxury brand order

Answer questions about payment modes on online shopping

Explain return policy of damaged items

Discuss how to know if the item has been shipped

Explain how to get free shipping

Recruitment Process :

Paper Screening

Initial Screening - Recruitment team

Native Language Interview

Assessments

Role and Cultural Fitment - Operations team

Can speak, read and write the Mandarin language thru chat

Can type Chinese characters

Can speak Mandarin and English

Has background working as CSR in BPO

Having an online shopping experience is better